Mode & Opal Limited (“we”, “us”, “our”) operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide these Services to you.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit, shop, or communicate with us. If there’s any conflict between this Privacy Policy and our Terms of Service, this Policy will apply to the handling of your personal information.
By using our website, you agree to this Policy and understand how we collect and use your information.
Personal Information We Collect
When we say personal information, we mean information that can identify you or reasonably be linked to you. It doesn’t include anonymous or aggregated data.
We may collect or process the following:
Contact details: name, billing and shipping addresses, phone number, and email address.
Payment details: credit or debit card information and transaction history (processed securely by Shopify Payments or other approved providers).
Account details: login information, preferences, and saved settings (if you create an account).
Order and transaction information: items viewed, added to cart, purchased, exchanged, or returned.
Communications: information you share when contacting us, such as support or feedback messages.
Device and usage data: browser, IP address, operating system, time zone, pages visited, and actions taken on our site.
How We Collect It
We collect personal information in several ways:
Directly from you when you browse, create an account, make a purchase, or contact us.
Automatically through cookies, analytics, and similar technologies.
From our service providers (e.g., couriers, payment gateways, or email platforms).
From partners or third parties only where you’ve consented or it’s required to fulfil a service.
How We Use Your Information
We use your information to:
Provide and improve our Services To process orders, payments, deliveries, returns, and customer support.
Customise your experience To remember preferences and show you relevant content or recommendations.
Send updates and marketing (if you opt in). You can unsubscribe anytime.
Protect our store. To prevent fraud or misuse, and to keep transactions secure.
Comply with the law. To meet our legal and tax obligations or respond to lawful requests.
How We Share Information
We only share what’s necessary to run our business:
Service providers. Trusted third parties who assist with shipping, analytics, payment processing, and marketing. They’re required to handle data safely and only for the agreed purpose.
Legal requirements. If disclosure is required by law or to protect our rights or property.
We don’t sell or rent your personal information.
Cookies and Analytics
We use cookies and similar technologies to help our website function, remember your preferences, and improve your browsing experience.
You can manage or disable cookies in your browser settings, but some parts of our site may not work properly without them.
We use Shopify Analytics and Google Analytics to understand how visitors interact with our site. These tools collect non-identifying information about browsing behaviour to help us improve.
Marketing Communications
If you sign up to hear from us, we may send you product updates, launch news, or exclusive offers. You can opt out at any time by clicking unsubscribe in any email or by contacting us directly.
Retention of Information
We keep your information only as long as necessary for the purposes outlined above, including legal or accounting obligations. Once it’s no longer needed, we securely delete or anonymise it.
Security
We take reasonable steps to protect your information from loss, misuse, or unauthorised access. While no online system is completely secure, we and our partners (including Shopify) use encryption, secure servers, and access controls to safeguard your data.
Your Rights (New Zealand Privacy Act 2020)
You have the right to:
Access the personal information we hold about you.
Request correction of any incorrect or outdated information.
Withdraw consent for marketing communications.
Complain to the Office of the Privacy Commissioner if you believe we’ve breached your privacy rights.
To exercise these rights, contact us at admin@modeandopal.co.nz. We may need to verify your identity before completing your request.
International Transfers
Because Shopify and some of our providers are based overseas, your information may be stored or processed outside New Zealand. We ensure any transfer complies with the New Zealand Privacy Act 2020 and that your information receives appropriate protection.
Children’s Privacy
Our website is designed for adults. We don’t knowingly collect information from anyone under 18. If you believe a child has provided us personal information, please contact us and we’ll delete it.
Third-Party Websites and Links
Our Services may include links to third-party websites or tools. We’re not responsible for the privacy or security practices of those sites. Before sharing any personal information on third-party platforms, review their policies directly.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect operational or legal changes. When we do, we’ll post the revised version on our website and update the Last Updated date below. Your continued use of our Site means you accept any changes.
Contact Us
If you have questions or concerns about this Privacy Policy, or you’d like to access or correct your information, email us at hello@modeandopal.co.nz.
Frequently Asked Questions
If you cannot find your answer here, send us a message at hello@modeandopal.co.nz. We are always happy to help. 💙
We created Mode & Opal because we were tired of the ones that didn’t quite work. Hard to clean, awkward to sip from, or too heavy to carry.
Ours are made for real life. The spout is shaped for a natural sip (so you don’t have to pucker or strain), the lid is dishwasher-safe, and the handle and body are designed to feel balanced even when the bottle is full.
Every detail is intentional, so you actually enjoy using it.
The lid and straw are dishwasher-safe. Place the lid open on the top rack along with the straw.
Wash the stainless steel body by hand. The dishwasher can damage the insulation and the finish over time.
Yes, as long as the lid is clicked properly shut.
Check both seals are in place before you throw it in your bag, and avoid overfilling, especially with warm liquids that build up steam.
Our bottles are designed for cold or hot (not boiling) drinks. They keep drinks hot for up to 18 hours.
You can safely add warm liquids, but avoid boiling liquid and carbonated drinks. Pressure build-up could cause leaks, damage or injury.
We make two sizes.
The 940ml holds enough to get you through a busy day without feeling bulky. It fits some cup holders but not all.
The 770ml has a 75mm base and tapers at the bottom, so it fits most car cupholders. If yours is 76mm or wider you are all good, and remember the boot adds a few millimetres. Some cars, particularly 4WDs and utes, have narrower or deeper holders, so it is worth measuring yours.
We ship to New Zealand, Australia, the United Kingdom and South Africa.
If you are somewhere else, send us a message and we will see what we can arrange.
We aim to process all orders within 1-2 business days.
Delivery takes about 2-5 business days within New Zealand and 5-10 business days to Australia.
The United Kingdom and South Africa are newer lanes for us, so rather than quote a window we might miss, we send you tracking the moment your order is on its way.
If something is not right, please email us at hello@modeandopal.co.nz within 30 days of receiving your order.
Include your order number, a short description and a few clear photos, and we will sort a replacement or refund.
You never pay return shipping on a faulty or incorrect item, wherever you are.
Email us at hello@modeandopal.co.nz as soon as you can.
We pack orders within 1-2 business days, so if we catch it before yours ships we will change or cancel it for you. If it has already gone, our 30-day money back guarantee has you covered.
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My new favourite drink bottle! So easy to drink from
My new favourite drink bottle! So easy to drink from, clean and carry around. It’s definitely satisfying to drink from and makes the water come out effortlessly , I have found I’ve been drinking more water because of that fact. 5 stars 👏
Best bottle out!!!! I was very shocked with the amount of water you get just from 1 SIP. love the colour also😍😍 the indents are actually so helpful because most bottles don’t have indents on the side so this bottle having it makes it to much better and it fits in my hand PERFECTLY!! I love my Mode and Opal botle🫶
