Refund policy

For Customers in New Zealand & Australia

We want you to love your Mode & Opal purchase. Every product is carefully checked before it leaves our hands, but if something arrives damaged, incorrect, or incomplete, we’ll make it right.

Eligibility

You may be eligible for a replacement or refund if:

  • The item you received was incorrect,

  • The item arrived damaged, or

  • An item was missing from your order.

Please contact us within 30 days of receiving your order so we can review and resolve the issue promptly.

How to Request a Replacement or Refund

Email our team at hello@modeandopal.co.nz with:

  • Your order number,

  • A short description of the issue, and

  • Clear photos (if applicable).

Once approved, we’ll arrange a replacement, refund, or other suitable remedy as required under the Consumer Guarantees Act 1993 (NZ) or Australian Consumer Law.

Additional Information

  • All returns must be authorised by the Mode & Opal team before being sent back.

  • Refunds are processed to your original payment method once the return is confirmed.

  • We don’t currently offer returns for change of mind.

If you have any concerns about your order, please get in touch. We’re here to help and aim to resolve all issues quickly and fairly.

Email: hello@modeandopal.co.nz